Hyderabad, Feb 8th: South Central Railway General Manager M S Jayanth on Monday launched Automated Ticket Vending Machines (ATVMs) to reduce ever growing long queues at the Railway Booking Counters, and new SMS-based Passenger Complaint and Suggestion System (SPCSS). The South Central Railway has thus become the first railway where ATVMs will be issuing General second class tickets, he said later talking to newspersons.
Nineteen self-operated ATVMs will start functioning in Secunderabad, Begumpet and Hitech city stations from Monday. The fare can be paid through smart card, which initially costs Rs 80, including Rs 30 as refundable security deposit. It can be recharged in multiples of Rs 50, he said. Seventyfive ATVMs have been sanctioned so far for 21 MMTS stations.
Through the SCR's SPCSS, the complaint or suggestion can be sent through SMS to the number 81212. Automated acknowledgement with unique ID will be given through SMS. The status of the complaint can be known any time by sending an SMS quoting the unique ID or from the SCR website. Action taken will be communicated through SMS and will also be available on the SCR website.
Nineteen self-operated ATVMs will start functioning in Secunderabad, Begumpet and Hitech city stations from Monday. The fare can be paid through smart card, which initially costs Rs 80, including Rs 30 as refundable security deposit. It can be recharged in multiples of Rs 50, he said. Seventyfive ATVMs have been sanctioned so far for 21 MMTS stations.
Through the SCR's SPCSS, the complaint or suggestion can be sent through SMS to the number 81212. Automated acknowledgement with unique ID will be given through SMS. The status of the complaint can be known any time by sending an SMS quoting the unique ID or from the SCR website. Action taken will be communicated through SMS and will also be available on the SCR website.
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